Imagine you could get inside your clients’ minds to get a clear picture of their expectations and risk tolerance. Do you think it would help? Probably not as much as you’d like. Often clients themselves don’t have a good handle on what they expect or what they are comfortable with. Because unrealistic or erroneous expectations are a top source of Errors and Omissions complaints against life and health agents, being extra clear in this area is vitally important. Review definitions, premiums, … [Read more...]

The saying, “Less is More,” can apply to clutter, junk food and sometimes writing but it does NOT apply to your clients’ files. Ever. Technology has given us so many ways to communicate - emails, texts, voice messages - that documenting client interactions and decisions is not as easy as it was in the days of simple face-to-face meetings and follow-up phone calls. But taking the time to create a system that everyone in your office must follow saves time and headaches down the road. Such a … [Read more...]

Actually don't talk to any client like that, really. Using inappropriate language, trendy slang and texting abbreviations such as IMO (in my opinion) instantly mark you as unprofessional. With poor communication a top source of E&O claims, sloppy language, in verbal or written form, also becomes a potential liability. Avoid Ageism in Your Communications Clear communication is important with all clients and transactions, and successful Health and Life insurance agents are mindful of … [Read more...]

If you've been in business more than a year or two you know people file lawsuits over the darndest things. They don’t usually win but that doesn't stop some folks from trying, and you still spend time and money defending your business and professional reputation. Among insurance agents, General Liability and Property and Casualty professionals typically see more Errors and Omissions claims. But Life and Health Agents face similar risks, and the top sources of professional liability complaints … [Read more...]

Is your paperwork in order? Do you know when your Errors and Omissions insurance expires? Do you know what CIUs you need and when to renew your professional license? If you can’t answer a convincing, “Heck, Yes!” to all those questions, a few organizational moments are in order. Get Your E&O Insurance Paperwork In Order   Start with renewal dates for your professional license and professional liability insurance. Once you have them in your calendar, back up two months. Aim … [Read more...]

Small business owners wanting to buy business insurance online have been at a disadvantage. Many business insurance websites invite shoppers to buy coverage but instead provide quotes and connection to an agency or broker. One-stop, direct sales of insurance products for small businesses has been limited. Services Are Going Online That is changing, and at Get Insured 24/7 we’re excited to on the forefront of a trend that makes life - and business - easier for you. Here Life and Health … [Read more...]

Forgetting to timely pay a credit card bill means a fee, a possible interest rate hike,  jump in the card’s interest rate, and, if you make a habit of it, a drop in your credit rating. Forgetting to renew your insurance agent professional liability coverage can have more serious - and expensive consequences. A gap in coverage, even a short one, greatly increases your risk and financial exposure. It also means when getting a new Errors and Omissions policy, you’ll pay more for it. Most … [Read more...]